We respect your privacy and are committed to protecting your personal data
Last Updated: September 28, 2026
Welcome to ArtizanSquare. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and use our services, and tell you about your privacy rights and how the law protects you.
We collect several types of information from and about users of our website and services, including:
We use different methods to collect data from and about you:
When you create an account, fill out forms, or communicate with us
Through cookies and similar technologies as you interact with our website
From payment processors, analytics providers, and social media platforms
To protect you, the people you book and the businesses you work with from fraud and account takeover, we keep a record of where certain important actions happen. We do this only at these moments: signing up, signing in, changing your password or email, submitting identity or business verification (KYC), creating a booking, requesting a payout, and deleting your account.
At each of those moments we record:
We do not track you continuously or in the background.Your location is not read between these actions. If you refuse location access, you can still use every feature — we record only that location was not shared.
We do this because we have a legitimate interest in preventing fraud, and because we must keep a trustworthy record to meet our legal obligations. We keep these records for 12 months and then delete them automatically. The only exception is a record that is part of an open fraud investigation or legal proceedings; we keep that until the matter is closed. If you delete your account, these records are kept until their 12 months run out, so that fraud cannot be hidden by deleting an account.
We share these records with police or other authorities only when we receive a valid legal request, such as a court order, warrant or formal written request. We log every such disclosure. You can ask for a copy of your own records at any time — see Your Privacy Rights below.
ArtizanSquare uses artificial intelligence to answer customer questions, recommend Artizans, help close sales, take bookings and collect payment inside chats on WhatsApp, Instagram, Messenger and our website, and to power search and business-facing automations such as reminders and review requests. When you message a business on ArtizanSquare, the reply you receive may be generated by this AI rather than typed by a person.
We may share your personal information with:
As necessary to provide services (connecting customers with Artizans)
Who perform services on our behalf
With whom we jointly offer products or services
Only on a valid legal request (court order, warrant or formal written request), or to protect our rights. Every disclosure is logged.
In connection with mergers, acquisitions, or sale of assets
Depending on your location, you may have certain rights regarding your personal information:
To exercise these rights, please contact us using the details provided below.
We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way.
We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When you connect WhatsApp, Facebook or Instagram, we import a limited amount of your existing conversation history so your inbox is not empty on day one. This imported history, including any images or files attached to it, is deleted from our servers after 14 days. Files larger than 5 MB are never copied to our servers at all.
Deleting imported history does not delete your conversations — WhatsApp, Facebook and Instagram remain the permanent home of your messages, and older conversations are always available in those apps. Messages sent or received through ArtizanSquare after you connect are part of your business records and are kept for as long as your account is active.
Our services are not intended for children under 18 years of age, and we do not knowingly collect personal information from children under 18.
If we learn we have collected or received personal information from a child under 18, we will delete that information immediately.
We use cookies and similar tracking technologies to track activity on our website and store certain information.
Required for basic site functionality
Help us understand how visitors interact
Used to deliver relevant advertisements
We may update our privacy policy from time to time. We will notify you of any changes by:
Your continued use of our Services after changes constitutes your acceptance of the updated policy.
If you have any questions about this privacy policy or our privacy practices, please contact us: